Design Development of Treatment Identity Card (KIB) at Budi Asih Hospital, Trenggalek Regency

Abstract

The Treatment Identity Card (KIB) used at Budi Asih Hospital, Trenggalek Regency, faces several limitations, including easily damaged materials, an impractical card size, and the absence of integration with the hospital’s digital system. These conditions contribute to inefficient administrative services, longer patient waiting times, and an increased workload for registration and medical record officers. This study aimed to develop a more practical, durable, and digitally integrated KIB design. A Research and Development method was applied using Thiagarajan’s 4D model, consisting of Define, Design, Development, and Dissemination stages. Data were collected through observation, interviews, and questionnaires involving registration officers, medical record personnel, and patients. The development process replaced the previous card material with PVC and standardized the card dimensions to 86 mm × 54 mm with a thickness of 0.76 mm. A QR code connected to the hospital information system was also added to facilitate access to patient data. Validation results indicated that the revised KIB design was more efficient, user-friendly, practical, and durable. The registration process became faster because officers could retrieve patient information directly by scanning the QR code. Therefore, the developed KIB design can support more effective administrative services and improve patient registration efficiency at Budi Asih Hospital.