SI BASKARA (Sistem Informasi Broadcast Surat Keterangan Medis) untuk Meningkatkan Informasi Layanan Permintaan Surat Keterangan Medis

Manarul Aini; M. Suhron; Ulva Noviana; Novi Anggraeni

doi:10.62027/praba.v4i3.985

Authors

Manarul Aini Universitas Noor Huda Mustofa
M. Suhron Universitas Noor Huda Mustofa
Ulva Noviana Universitas Noor Huda Mustofa
Novi Anggraeni Universitas Noor Huda Mustofa

DOI:

https://doi.org/10.62027/praba.v4i3.985

Keywords:

Information System, Medical Certificate, SI BASKARA, User Satisfaction, WhatsApp Broadcast

Abstract

Background: The medical certificate request service at RSUD dr. Mohammad Zyn, Sampang Regency, still faces challenges in delivering information regarding requirements, procedures, application status, and notification of document completion. Manual communication may increase waiting times, repeated visits, and the communication workload of staff. Objective: To develop and examine the effectiveness of SI BASKARA (Medical Certificate Broadcast Information System) in improving the effectiveness of information delivery and user satisfaction. Methods: This study employed a Research and Development approach using the ADDIE model (Analysis, Design, Development, Implementation, Evaluation). The implementation stage used a pre-experimental design with a one-group pretest-posttest design. The sample consisted of 30 medical certificate service users. Data were collected using questionnaires and analyzed using univariate and bivariate analyses with the Wilcoxon Signed-Rank Test. Results: The mean information delivery effectiveness score increased from 1.14 before the innovation to 3.45 after implementation, representing an increase of 2.31 points. The mean user satisfaction score increased from 11.40 to 34.48. The Wilcoxon test indicated a significant difference before and after implementation (p < 0.001), with a Cohen's d value of 5.821, indicating a very large effect. Conclusion: SI BASKARA effectively improves information delivery and user satisfaction while supporting faster, easier, more responsive, and user-oriented digitalization of hospital administrative services.

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