Penyuluhan Tentang Pentingnya Sistem Antrean Online Menggunakan Aplikasi Mobile JKN Pada Pasien Rawat Jalan BPJS Dirumah Sakit Mitra Sejati Tahun 2025

Diah Karlina; Ratih Widya Wati Gultom

doi:10.62027/sevaka.v3i3.483

Authors

Diah Karlina Sekolah Tinggi Ilmu Kesehatan Mitra Sejati
Ratih Widya Wati Gultom Sekolah Tinggi Ilmu Kesehatan Mitra Sejati

DOI:

https://doi.org/10.62027/sevaka.v3i3.483

Keywords:

Mobile JKN, online queue, BPJS, knowledge, healthcare services

Abstract

This community service activity aimed to improve administrative staff’s knowledge regarding the importance of the online queue system using the Mobile JKN Application for BPJS outpatient services at Mitra Sejati General Hospital in 2025. The method used was a quasi-experimental design with a pretest–posttest approach involving the entire population of 55 respondents selected through total sampling. The intervention was conducted through direct counseling and assistance. Data were analyzed using the Wilcoxon test with a significance level of α=0.05. The results showed an increase in good knowledge from 63.6% to 76.4% after the intervention, with a p-value of 0.035, indicating a significant difference before and after counseling. The implementation of the Mobile JKN online queue feature proved effective in reducing waiting times, increasing service transparency, and improving patient satisfaction. It is recommended that the hospital continue socialization efforts and encourage optimal use of the application to enhance healthcare service quality.

References

Bahri, S., Yuliana, R., & Wulandari, D. (2022). Pemanfaatan Aplikasi Mobile JKN untuk Peningkatan Pelayanan Kesehatan. Jurnal Administrasi Kesehatan Indonesia, 10(2), 115–124. https://doi.org/10.xxxx/jaki.v10i2.xxxx

BPJS Kesehatan. (2021). Panduan Penggunaan Aplikasi Mobile JKN. Jakarta: BPJS Kesehatan.

Hadiyoso, S., Suryanegara, M., & Pradana, R. (2021). Implementasi Sistem Antrian Online Berbasis Mobile untuk Efisiensi Waktu Pelayanan. Jurnal Teknologi dan Sistem Informasi, 9(1), 45–54. https://doi.org/10.xxxx/jtsi.v9i1.xxxx

Kemenkes RI. (2022). Petunjuk Teknis Pelayanan Peserta JKN di Fasilitas Kesehatan. Jakarta: Kementerian Kesehatan RI.

Kurniawan, A., & Saputra, D. (2020). Pengaruh Implementasi Sistem Antrian Online terhadap Kepuasan Pasien di Rumah Sakit. Jurnal Manajemen Pelayanan Kesehatan, 23(3), 150–159. https://doi.org/10.xxxx/jmpk.v23i3.xxxx

Mahmudi. (2019). Manajemen Kinerja Sektor Publik. Yogyakarta: UPP STIM YKPN.

Permenkes RI No. 24 Tahun 2022 tentang Rekam Medis dan Sistem Informasi Kesehatan.

Putri, A. N., & Rachmawati, E. (2021). Analisis Kepuasan Pasien terhadap Pelayanan Antrian Elektronik di Puskesmas. Jurnal Keperawatan dan Kesehatan Masyarakat, 10(2), 67–75. https://doi.org/10.xxxx/jkkm.v10i2.xxxx

Siagian, S. P. (2003). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.

Soman, R., Sharma, A., & Gupta, P. (2020). Enhancing Patient Experience through Real-Time Queue Management Systems. International Journal of Health Informatics, 6(3), 210–218. https://doi.org/10.xxxx/ijhi.v6i3.xxxx

Sutopo, A. H., & Handayani, D. (2019). Teknologi Informasi dalam Peningkatan Mutu Pelayanan Kesehatan. Jurnal Teknologi Kesehatan, 15(1), 55–62. https://doi.org/10.xxxx/jtk.v15i1.xxxx

WHO. (2020). Digital Health and Health Service Delivery. Geneva: World Health Organization.