M. A. Rahman, Marti Utari, Ferizka Tiara Devani, Fitrianto Puja Kesuma, and Nurul Ilma Hasana Kunio, “Excellent Service Training to Improve Communication Competence and Customer Experience in Higher Education: Pelatihan Pelayanan Prima Untuk Tingkatkan Kompetensi Komunikasi dan Customer Experience di Lingkungan Perguruan Tinggi”, Sevaka, vol. 4, no. 1, pp. 128–138, Jul. 2026.